Retail Industry
Focus on customer experience and revenue-generating activities instead of worrying about telecom and IT. With Plexus Tech, you will stay on top of the latest technology trends, run your operations more effectively, and optimize your workforce, all while reducing your telecom and technology expenditures.
With Plexus Tech, You Can:
- Lower expenses with contract management and erroneous carrier charge recoveries (errors present on 9% of invoices*)
- Streamline workflow and increase operational uptime
- Deploy emerging technologies such as SD-WAN while improving network performance
- Access security expertise to assist in PCI compliance requirements
*Source: AOTMP, global research firm
Retail Industry Operational Challenges
Plexus Tech's Approach To Address Them
- Confusing paperwork (e.g. change of ownership documents)
- Lack of visibility into inventory from an acquired property
Location Changes
(Addition or Divestiture) / Store Opening
- Project manage start to finish
- Provision telecom and IT services on time and on budget
- Lack of visibility into telecom assets to determine optimal portfolio mix
- Lack of resources to manage assets ordering
- Inability to sort through multitude of carriers
Portfolio Optimization / Sourcing and Procurement Sourcing & Procurement
- Optimize and centralize inventories
- Remain carrier-agnostic to ensure best rates
- Manage commissioning and deployment of assets
- Inadequate carrier and vendor support
- Lack of resources to manage outages and issues
Service and Support / Help Desk
- 24/7 U.S.-based help desk
- Reduce mean time to repair
- Project manage moves, adds, changes, and disconnects
- Erroneous carrier charges
- Inaccurate cost allocations
- Overwhelming number of invoices to process and pay
Ongoing Expense Management /
Bill Payment
- Consolidate all invoices into one
- Audit services monthly
- Pay all bills in advance to avoid rushed invoice validation
- Frequent overage fees
- Initial contract negotiation doesn’t account for future growth or contraction
- Lack of visibility into, and understanding of, telecom usage and trends
Usage Optimization / Cost Recovery
- Translate usage trends and business needs into executed services
- Prevent indiscriminate usage
- Recover billing errors
- Lack of resources for new location openings and ongoing break/fix
- Lack of resources for Point of Sale (POS) deployment
Field Services
- Deploy nationwide network of technicians to implement wiring and equipment
- Dispatch technicians and coordinate POS deployment
- Confusing government regulations
- Lack of resources to deter unknown security threats
- Aging hardware
- Unsecured data and vulnerable networks
Office as a Service
- Minimize risk through threat assessment and security patches
- Deploy new hardware with advanced security features
- Customize security solutions within budget
- Maintain compliance with regulations