The Solution Analyst is responsible for providing cost effective sourcing and optimization of service provider products to customers at the end of each provider’s contract and as requested. The associate is responsible for maintaining excellence in relationships with customers, vendors, partners, and other departments; maintain standards and conduct that reflect One Source values and set…

The Account On-Boarding Specialist I is responsible for providing outstanding service during the intake and integration of new telecommunication accounts.  The Specialist I will work closely with On-boarding Managers, Operational Departments, clients, and service providers to accurately build out internal client records allowing for lifecycle support of these accounts.  The Specialist I must have excellent…

A Service Delivery Facilitator is responsible for providing outstanding customer service during the intake and implementation of service order requests. The Facilitator will interact directly with clients to intelligently translate their order requests into language understood by telecom service providers (i.e. CenturyLink, Verizon, AT&T, Spectrum, Comcast, etc.) and clearly relay industry standards, status and scheduling…

A Level I Wireline Helpdesk Technician is responsible for the ongoing technical support and service assurance of all Wireline Services for clients.  The technician is responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set an example for others to follow. Responsibilities Duties/Responsibilities: Demonstrate a clear…

A Billing Associate II is responsible for the accurate and timely allocation and billing of our CLM, IT Services, Managed Security, Field Services and Retail clients as assigned by Billing Services Leadership team. The associate is responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set…

The Solution Analyst is responsible for providing cost effective sourcing and optimization of service provider products to customers at the end of each provider’s contract and as requested. The associate is responsible for maintaining excellence in relationships with customers, vendors, partners, and other departments; maintain standards and conduct that reflect One Source values and set…

A Customer Success Manager (CSM) is RACI Accountable for the overall Customer Experience of One Source Communications’ (OSC) customers.   CSMs are members of pods, working closely with Associate Customer Success Managers (ACSMs) to deliver OSC’s industry leading customer experience.  CSMs will develop, maintain and execute the overall strategic vision for their customer portfolio.  CSMs will work closely…